At Denver Pet Pics, we take your privacy seriously. This Privacy Policy outlines the personal information we collect, how we use it, and the measures we take to protect it. By using our services or website, you agree to the collection and use of information as outlined in this policy.
We may collect the following personal information:
This information is collected through forms on our website, event bookings, email sign-ups, and in-person interactions at events.
We use the information we collect for the following purposes:
We may occasionally send you marketing communications via email or text message. If you would like to opt out, you can do so at any time by visiting denverpetpics.com/unsubscribe.
Frequency of Messages:
Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your appointments, bookings, proofing photo selections, special events (from time to time), and general clients communications.
Opt-Out and Support Options:
You may opt out of receiving text messages at any time by texting “STOP”. Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm your that you have unsubscribed. Should you wish to re-subscribe, you may text “START” to receive SMS messages again.
For assistance with the messaging service, text “HELP” or contact (720) 663-8497.
Wireless Carrier Rates and Services
Wireless message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
Our website uses an AI-powered chatbot assistant to help answer your questions and collect inquiry information. When you use the chatbot, we collect and store the following data:
– Your conversation messages and the chatbot’s responses
– Your name, email address, and phone number (if provided during the conversation)
– Your IP address
– The date and time of your conversation
This information is used to:
– Respond to your inquiries and provide customer service
– Improve our chatbot’s responses and knowledge base
– Follow up on potential bookings or service requests
Your conversation data is stored securely on our servers. Chat transcripts are automatically deleted after 12 months for completed inquiries and 90 days for incomplete conversations. IP addresses are stored for security and abuse prevention purposes.
The chatbot is powered by Anthropic’s Claude AI. Your messages are sent to Anthropic’s API for processing. Anthropic’s privacy policy can be found at https://www.anthropic.com/privacy.
By clicking “I Agree” and using the chatbot, you consent to the collection and use of your data as described above. If you do not agree, please do not use the chatbot and contact us directly instead.
We take data security seriously. We use encryption, secure servers, and limit access to your personal information to ensure its protection.
We retain your personal data indefinitely for business purposes, such as completing your booking, sending service-related updates, and complying with legal obligations.
You have the right to:
To exercise these rights, please contact us via the form at denverpetpics.com/contact.
We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Denver Pet Pics LLC.
SMS Terms and Conditions: Product Description: By providing your mobile phone number to Denver Pet Pics LLC, you consent to receive SMS messages from Denver Pet Pics LLC related to your appointments, bookings, proofing photo selections, special events (from time to time), and general clients communications.
Phone/mobile number and Opt-in information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use cookies and tracking technologies (such as Google Analytics and Facebook Pixel) to analyze website traffic, improve user experience, and run targeted ads. These tools collect anonymous data on your interaction with our website. For more information, refer to our Cookie Policy.
We use third-party services such as Acuity Scheduling for booking appointments, Dialpad for text message communication, and payment processors like Venmo, Square, Zelle, and PayPal for transactions. These third parties may collect and process your data, and we recommend reviewing their privacy policies.
In the event of a data breach, we will notify you via email as soon as possible to inform you of the incident.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest update will be indicated at the bottom of the page.
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data privacy rights, please contact us at denverpetpics.com/contact.
